Customer Service Advisor Weekends And Evenings

Adecco; Corby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global organisation is seeking a Customer Service Advisor in Corby, UK. This temporary position has potential to become permanent. You will deliver exceptional service across multiple channels while resolving customer issues efficiently. Ideal candidates will have experience in customer service, strong communication skills, and a proactive mindset. Benefits include shift bonuses, holiday entitlement, and career progression opportunities. Join a dynamic team dedicated to customer satisfaction.

Benefits

Shift bonuses for evenings, weekends, and night work

Holiday entitlement: 24 days + 8 bank holidays

Enhanced overtime rates

Access to wellbeing and family-friendly policies

Qualifications

• Experience in a customer service environment required.
• Excellent organizational skills needed.
• Proactive attitude and attention to detail essential.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues and complaints with empathy.
• Collaborate across departments for service delivery.
• Identify sales opportunities through effective questioning.
• Process returns, credits, and refunds accurately.

Skills

Experience in a multi-channel customer service environment

Excellent communication and organisational skills

Proactive, adaptable, and solution-focused mindset

Strong attention to detail

Genuine passion for helping customers

Job description

Customer Service Advisor - Temp to Perm Opportunity

Saturday & Sunday 7:00am-3:15pm, Monday to Wednesday between 8:00am-9:00pm

Location

Corby, NN17

Start Date

13th October

Type

Temporary ongoing with potential to become permanent

Pay

• £12.31/hour for the first 12 weeks
• £13.01/hour thereafter
• Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

Saturday & Sunday 7:00am-3:15pm, Monday to Wednesday between 8:00am-9:00pm (37.5hrs)

Training

First 4 weeks, Monday-Friday, 10:00am-4:00pm

Post-training

Rotating shift system based on business needs

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accurately
• Support customers in their preferred communication channel

What We're Looking For

• Experience in a multi-channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution-focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
• Enhanced overtime rates
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• Bank holiday working required (minimum 2 per year)
• Access to a wide range of wellbeing and family-friendly policies, including:
  • Support for ongoing health conditions
  • Neurodiversity assessments and post-diagnostic support
  • Women's health support (fertility, menopause, endometriosis)
  • LGBTQ+ inclusive healthcare options

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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