Service Advisor - Automotive Aftersales & Customer Care

Group 1 Automotive; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Ipswich is seeking a Service Advisor to be the main point of contact for customers during vehicle maintenance. In this role, you will engage customers warmly, keep them informed about their vehicle's repair progress, and promote additional services. The ideal candidate will have excellent communication skills, customer service experience, and a valid UK driving license. This position offers numerous benefits, including 33 days of annual leave and development opportunities, allowing for career progression within the growing automotive group.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Cycle-to-work scheme

24/7 healthcare access

Paid volunteer day

Training and development opportunities

Life assurance with optional cover

Qualifications

• Proven track record in delivering exceptional customer service.
• Ability to engage with customers and colleagues effectively.
• Experience in a target-driven role demonstrating goal achievement.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers informed about vehicle repair progress.
• Promote additional services based on technician recommendations.
• Schedule vehicle appointments accurately.
• Maintain precise customer records.

Skills

Excellent communication skills

Customer service experience

Identifying customer needs

Time management

Target-driven experience

Valid UK driving licence

Job description

A leading automotive service provider in Ipswich is seeking a Service Advisor to be the main point of contact for customers during vehicle maintenance. In this role, you will engage customers warmly, keep them informed about their vehicle's repair progress, and promote additional services. The ideal candidate will have excellent communication skills, customer service experience, and a valid UK driving license. This position offers numerous benefits, including 33 days of annual leave and development opportunities, allowing for career progression within the growing automotive group.