Multi-Channel Customer Care Specialist (Temp-to-Perm)

Adecco; Corby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global organisation is seeking a Customer Service Advisor in Corby, UK. This temporary position has potential to become permanent. You will deliver exceptional service across multiple channels while resolving customer issues efficiently. Ideal candidates will have experience in customer service, strong communication skills, and a proactive mindset. Benefits include shift bonuses, holiday entitlement, and career progression opportunities. Join a dynamic team dedicated to customer satisfaction.

Benefits

Shift bonuses for evenings, weekends, and night work

Holiday entitlement: 24 days + 8 bank holidays

Enhanced overtime rates

Access to wellbeing and family-friendly policies

Qualifications

• Experience in a customer service environment required.
• Excellent organizational skills needed.
• Proactive attitude and attention to detail essential.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues and complaints with empathy.
• Collaborate across departments for service delivery.
• Identify sales opportunities through effective questioning.
• Process returns, credits, and refunds accurately.

Skills

Experience in a multi-channel customer service environment

Excellent communication and organisational skills

Proactive, adaptable, and solution-focused mindset

Strong attention to detail

Genuine passion for helping customers

Job description

A global organisation is seeking a Customer Service Advisor in Corby, UK. This temporary position has potential to become permanent. You will deliver exceptional service across multiple channels while resolving customer issues efficiently. Ideal candidates will have experience in customer service, strong communication skills, and a proactive mindset. Benefits include shift bonuses, holiday entitlement, and career progression opportunities. Join a dynamic team dedicated to customer satisfaction.