Customer Service Advisor

First Base; Cirencester; On-site; GBP 29,000; Full time

Job summary

A local employment agency in Cirencester is seeking a proactive Customer Service Advisor to handle inbound calls and support customers. The role includes administrative support and logistics coordination, providing a varied workday. Candidates should possess strong organizational skills and a professional demeanor, with opportunities for progression into sales after training. The position offers a salary of up to £29,000. Ideal for those interested in developing customer relationships and enhancing services.

Qualifications

• Previous experience in a customer service or administrative role.
• Confident communicator with a professional and friendly telephone manner.
• Strong organizational skills and the ability to prioritize workload.

Responsibilities

• Answer inbound calls and respond to customer queries promptly.
• Manage customer accounts and maintain accurate records.
• Process orders and support logistics teams.

Skills

Customer service experience

Professional communication

Organizational skills

Attention to detail

Ability to learn systems

Team player

Job description

Customer Service Advisor - 6689

Location: Cirencester

Hours: Monday to Friday, 9 to 5

Salary: Up to £29,000 per annum

Overview

We are looking for a proactive Customer Service Advisor who is confident handling inbound calls and supporting customers with a friendly, solutions-focused approach. This role combines customer contact with administrative support, logistics coordination and relationship management. It is ideal for someone who enjoys variety in their day and is interested in developing into a future sales role.

Key Responsibilities

• Answer inbound calls and respond to customer queries promptly and professionally
• Manage customer accounts and maintain accurate records across internal systems
• Process orders and support logistics teams with scheduling and dispatch updates
• Resolve issues efficiently while keeping customers updated throughout
• Build strong relationships with customers and ensure a high level of service at all times
• Produce documentation, reports and general administrative support
• Identify opportunities to improve processes and enhance the customer experience
• Support the sales team with lead nurturing and product information when required
• Optional progression into a sales-focused position once fully trained

Skills and Experience

• Previous experience in a customer service or administrative role
• Confident communicator with a professional and friendly telephone manner
• Strong organisational skills and the ability to prioritise workload
• Good attention to detail with strong written and numerical ability
• Comfortable learning systems and working across multiple platforms
• A team player who is adaptable and willing to support different departments
• Interest in developing into a sales position over time

To be considered for this role, please contact Katie Tyrrell at First Base Employment