Customer Service Advisor (Part Time) - REQ05177 - 451719

North Lanarkshire Council; Cumbernauld; On-site; GBP 26,000 - 28,000; Part time

Job summary

A local council in Cumbernauld is looking for a part-time Receptionist to assist customers at Tryst Sports Centre. The role includes general reception tasks, cash handling, and responding to enquiries. Ideal candidates should have moderate experience in customer service and possess excellent communication skills. The position involves a work pattern of 14 hours weekly, offering benefits such as health support and annual leave.

Benefits

27 days annual leave

6 public holidays

Health and wellbeing support

Learning & development

Qualifications

• Moderate experience in a customer-related service industry.
• Excellent communication and customer care skills.
• Knowledge of Microsoft Office packages.

Responsibilities

• Assist customers and ensure they enjoy their visit.
• Perform general reception tasks and cash handling.
• Respond to customer enquiries and promote membership.

Skills

Communication skills

Customer care

Cash handling

Microsoft Office

Education

Reception or administration qualification

Job description

Internal applicants must apply via myself

Position

Receptionist, NLC 4 – Salary £26,081‑£27,318 (Pro Rata)

Location

Tryst Sports Centre, Cumbernauld

Key Responsibilities

Assist customers within the busy venue and ensure they enjoy their visit. Duties include general reception tasks, cash handling, venue bookings, responding to customer enquiries, and promoting membership/sales initiatives.

Qualifications

• Moderate experience in a customer‑related service industry
• Excellent communication and customer care skills
• Knowledge of Microsoft Office packages
• Reception or administration qualification desirable

Work Pattern

• Week 1 – Saturday 7:15 am to 2:45 pm and Sunday 1 pm to 6:30 pm
• Week 2 – Saturday 11 am to 6:30 pm and Sunday 1:15 pm to 8:45 pm

14 hours per week.

Benefits and Packages

27 days annual leave, 6 public holidays, health and wellbeing support, and learning & development through the Learning Academy.

EEO & Diversity Statements

North Lanarkshire Council is a Disability Confident Leader and offers guaranteed interviews to applicants who are disabled, armed forces community members, care‑experienced people, and other protected groups, provided they meet the essential criteria.

Alternative Application Packs

Alternative formats (Large Print, Braille, Audio) are available. Request these by calling 01698 403151.

Application Process

Applications must be submitted via the official application form. CVs or other documents in place of the form will be disregarded. Important: The role is not closed; applications are currently accepted.