Assistant Customer Service jobs in United Kingdom
FinTech Customer Service Specialist — Flexible Hours
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FinTech Customer Service Specialist — Flexible Hours
Job summary
A leading financial technology firm is seeking a Customer Service Officer in Bolton to deliver exceptional service and support customers in understanding their financial products. This full-time role offers flexible shift options, a competitive salary, and a commitment to full training for career growth. Ideal candidates will have a passion for customer service, strong communication skills, and attention to detail. Join a supportive team environment and make a real impact in the world of financial technology.
Benefits
Qualifications
- Confidence using phones, chat tools, and computer systems.
- Previous experience in a customer-facing or contact center role preferred.
- Financial services experience is helpful, but not essential.
Responsibilities
- Help customers understand financial products and navigate online platforms.
- Handle inbound customer calls with care, accuracy, and empathy.
- Record and manage customer interactions in line with service levels.
- Suggest improvements to enhance the customer experience.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.