Hybrid Customer Service Advisor – Meaningful Public Impact

HM Revenue and Customs; City of Edinburgh; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A public-sector agency is seeking a dedicated Customer Service Advisor in Edinburgh. The role involves assisting customers primarily through phone and online interactions. Key responsibilities include guiding customers on tax matters and maintaining customer records. Applicants should possess strong communication skills and a can-do attitude. The organization offers structured training, opportunities for advancement, and supports a flexible working environment. A salary of £28,016, alongside pension contributions and generous leave, is provided.

Benefits

Civil Service pension contributions

Flexible working arrangements

Generous leave allowance

Qualifications

• No prior experience required as full training will be provided.
• Comfortable speaking on the phone and discussing sensitive topics.
• Ability to write notes during calls.

Responsibilities

• Provide assistance to customers over the phone, email, and webchat.
• Help customers ensure correct tax payments.
• Manage customer records and details.

Skills

Verbal communication skills

Written communication skills

Basic maths skills

Customer service dedication

Resilience

Job description

A public-sector agency is seeking a dedicated Customer Service Advisor in Edinburgh. The role involves assisting customers primarily through phone and online interactions. Key responsibilities include guiding customers on tax matters and maintaining customer records. Applicants should possess strong communication skills and a can-do attitude. The organization offers structured training, opportunities for advancement, and supports a flexible working environment. A salary of £28,016, alongside pension contributions and generous leave, is provided.