Service Advisor — Customer Care & Career Growth

Group 1 Automotive; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Cambridgeshire is seeking a Service Advisor to enhance customer experiences. The role involves welcoming customers, updating them on vehicle repairs, promoting services, and maintaining accurate customer records. Ideal candidates should have exceptional communication skills and a valid UK driving licence. Join a dynamic team focused on outstanding service and career growth, enjoying benefits like 33 days of leave, healthcare access, and a supportive work environment.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Healthcare support

Paid volunteering day

Training and development opportunities

Qualifications

• Ability to engage effectively with customers and colleagues.
• Experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills under pressure.
• Previous experience in a target-driven role.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on vehicle repair progress.
• Maintain comprehensive product knowledge.
• Promote additional services based on technician recommendations.
• Schedule vehicle appointments efficiently.
• Conduct pre-appointment customer calls.
• Maintain precise customer records for service management.

Skills

Excellent communication skills

Customer service experience

Upselling skills

Time management skills

Target-driven experience

Valid UK driving licence

Job description

A leading automotive service provider in Cambridgeshire is seeking a Service Advisor to enhance customer experiences. The role involves welcoming customers, updating them on vehicle repairs, promoting services, and maintaining accurate customer records. Ideal candidates should have exceptional communication skills and a valid UK driving licence. Join a dynamic team focused on outstanding service and career growth, enjoying benefits like 33 days of leave, healthcare access, and a supportive work environment.