Mortgage & Loans Customer Service Advisor – Hybrid Role

Banco Santander; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A leading banking institution is looking for full-time Customer Service Advisors in Glasgow. The role involves handling customer inquiries about mortgages and loans and inspiring customers to engage with digital services. The starting salary is £24,000, with additional benefits including a flexible cash allowance and the potential for a performance-related bonus. This position allows for a hybrid working pattern, emphasizing teamwork and customer-centric service delivery.

Benefits

Starting salary of £24,000

£500 cash allowance

Voluntary healthcare benefits

Pension contributions

25 days holiday plus bank holidays

Wellbeing support programs

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to navigate multiple systems.
• Strong focus on customer needs and service.

Responsibilities

• Handle customer queries over the phone regarding mortgages and loans.
• Inspire customers to embrace digital interactions.
• Identify vulnerabilities and potential fraud.

Skills

Excellent verbal communication skills

Excellent written communication skills

Extensive computer skills

Numeracy skills

Passion for customer service

Attention to detail

Job description

A leading banking institution is looking for full-time Customer Service Advisors in Glasgow. The role involves handling customer inquiries about mortgages and loans and inspiring customers to engage with digital services. The starting salary is £24,000, with additional benefits including a flexible cash allowance and the potential for a performance-related bonus. This position allows for a hybrid working pattern, emphasizing teamwork and customer-centric service delivery.