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Who are we?
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

The Community Worker(s) works closely with community members, partner organizations, and programs in our service areas. The Community Worker is responsible for planning and facilitating programming with the goal of developing leadership skills, encouraging volunteerism and civic engagement. This position requires excellent in-person facilitation skills and a strong ability to deliver programming in person.

Program Description:

The On Call Community Worker position supports various programs and may be within one or more Community Houses. This versatile position may involve assisting with Food Bank operations, developing and facilitating After School Children and Youth Programming, supporting Adult Engagement and Community Events as well as general administrative tasks. Must have the ability to work evenings and occasional weekends. We are always looking for great talent to join our team, so we keep this role open continuously. When positions become available, we’ll review candidates from this pool and reach out to those who are well-matched candidates.

Job Specific Responsibilities:

Community Development and Outreach:

• Effectively carry out outreach activities to community members including identification of needs and interests based on the Centre’s Strategic Plan.
• Respect and value the diversity of communities and individuals by working in a manner that incorporates health promotion and recognizes the social determinants of health.
• Provide linkages with broader community resource base.
• Provide practical assistance and internal and external referral services to clients as appropriate.
• Create a supportive environment for community members to address barriers they may be experiencing.
• Foster ongoing community engagement and capacity-building.
• Build and maintain pertinent community partnerships in conjunction with their supervisor.
• Promote/advertise and inform the community on relevant programs and services.
• Implement conflict prevention strategies (such as de-escalation and responding to individual/community-level crises) within the community with the support of the Supervisor and mandatory training, as appropriate.

Program Development:

• Assist in developing and implementing opportunities, programs, special events and services with their respective Supervisor to ensure alignment of the mission, values, and vision of PQ.
• Inform the development of program proposals, which include a statement of purpose, timelines, budget, activities, supplying inventory, etc.
• Develop and facilitate workshops and programming that meet the identified needs of the participants.
• Contribute to the evaluation framework that evaluates all programs and services and reports findings to their respective Supervisor.
• Provide in-person programming and apply virtual programming at the Supervisor’s discretion.
• Participate in continuous quality improvement.

Administrative Duties:

• Maintain records for petty cash, program participation forms, crisis interventions/referrals, program evaluation in line with PQ’s Privacy and Confidentiality Policies and Procedures.
• Ensure security of program space and property (i.e., Keys, FOBS, I.T. equipment, program supplies, bus tickets, etc.).
• Attend, actively participate in, and represent the program at internal and community meetings as appropriate.
• Participate in regular supervision meetings.
• Assist with program-specific training and onboarding of students and volunteers.
• Work collaboratively with all team members, including volunteers and students.
• Work across teams to assist other programs/teams as necessary.
• Inform and provide recommendations for program design, evaluation and reporting.

Other Duties and Responsibilities:

• Flexibility to work during both regular and extended hours of operation (weekends, evenings) based on community needs.
• Demonstrating responsibility for personal and professional growth and development.
• Working in a manner that supports the Centre’s Occupational Health and Safety and all other relevant Policies and Procedures.

Qualifications:

• Degree or diploma in health or social services, youth and childcare worker, or equivalent combination of education and experience.
• Experience creating a safe and inclusive environment, including virtual environments.
• Training and experience in program planning, group facilitation and leadership development.
• Training/experience with in-person group facilitation or virtual programming on various virtual meeting platforms.
• Experience working with vulnerable populations in various capacities.
• Mobility Requirements: Physical capacity to lift up to 50lbs and climbing could be required based on program responsibilities.
• Knowledge of community resources.
• Fluency in English is essential; fluency in Somali, Arabic, and French is an asset; fluency in other languages is desirable.
• Valid driver’s license and access to a vehicle is considered an asset.
• Valid First Aid and CPR (level C) required within the first 3 months of employment.