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Enterprise CSM: AI SaaS Growth & Renewal Leader
Descripción de la vacante
A leading recruitment firm in Toronto is seeking a Customer Success Manager to engage with enterprise clients and ensure successful adoption of services. The role emphasizes customer retention, upsell initiatives, and collaboration across teams in a hybrid work setting. Candidates should have over 5 years of experience in Customer Success or Account Management, particularly within a SaaS environment. Competitive compensation and growth opportunities are offered.
Servicios
Formación
- 5+ years in Customer Success or Account Management.
- Experience managing enterprise-level customers.
- Proven ability to retain multi-million-dollar portfolios.
Responsabilidades
- Serve as the primary relationship partner for customers.
- Lead renewal lifecycle to ensure customer satisfaction.
- Identify expansion and upsell opportunities.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.