Customer Success Manager jobs in Canada

Company Size: < 25 People

Industry: Fintech, AI, Software

Founding Year: 2021

Stage: Seed

Funding: ~$20M

Investors: Backed by top VC funds including OpenAI, Google Ventures, and General Catalyst

We’re working with a fast-growing fintech startup that’s redefining how small businesses and accounting firms manage their financial operations. Their AI-driven platform eliminates manual bookkeeping workflows, enabling accountants and business owners to focus on what matters instead of administrative tasks.

• Develop and own the complete partner success playbook for accounting firms—from onboarding to activation to expansion.
• Guide partners as they redesign their workflows to become AI-native, serving as both strategist and product expert.
• Work cross-functionally across CX, Sales, Partnerships, Product, and Engineering to deliver a world-class partner experience.
• Support partners through trial, activation, workflow adoption, and long-term expansion.
• Serve as the voice of the accountant—turning partner insights into clear, structured feedback for internal teams.
• Track and optimize key metrics such as activation rates, engagement, expansion velocity, and pipeline growth.
• Help build the GTM function from 0→1, with opportunities to mentor, hire, and shape future partner success teams.

• 3–8+ years of experience managing relationships, building processes, or growing accounts in a fast-paced environment.
• Background in accounting or finance (CPA or Accounting degree preferred).
• Experience in SaaS or high-growth startups; comfortable taking ownership and operating autonomously.
• Strong communication and presentation skills, especially with technical or analytical audiences.
• Ability to thrive in ambiguity and contribute to building a scalable GTM foundation.
• Bonus: Experience as a founder, self‑employed professional, or working closely with accounting firms.

• Elite Backing – A company funded by top investors, including OpenAI and Google Ventures.
• Early Impact – Join a team of < 25 people and play a critical role in shaping the future of partner success and the broader GTM motion.
• Growth & Mobility – As the company scales, so will opportunities—whether in leadership, partnerships, or larger deal structures.
• Culture & Perks – Hybrid role with a Toronto office (4 days/week on-site); collaboration trips to San Francisco.
• Competitive Comp - competitive salary + commission plan with benefits and early‑stage equity.

$180,000 - $235,000 a year

Salary Range above is salary + commission with opportunity to exceed. You'll also receive meaningful equity in an early-stage venture backed startup commensurate with experience.