Customer Experience Representative

SNDL Inc.; Grande Prairie; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading cannabis retailer is seeking a Customer Experience Representative for their Grande Prairie location. In this role, you will ensure smooth store operations, deliver exceptional customer service, and share your cannabis knowledge with customers. Candidates should have at least 2 years of customer service and retail experience, along with a high school diploma. A strong focus on building relationships and a positive attitude is essential. This position requires individuals who are reliable, knowledgeable, and passionate about customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Working knowledge of regulations for selling cannabis.

Responsibilities

• Greet customers and build relationships.
• Educate customers about cannabis products.
• Facilitate a welcoming atmosphere.
• Maintain cleanliness and store maintenance.

Skills

Customer service skills

Positive attitude

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

Customer Experience Representative

Job Description

We are seeking experienced Customer Experience Representatives to join our team at the Value Buds Grande Prairie, AB Railtown Location. Candidates will play a key role in ensuring the store’s operations run smoothly, while delivering excellent customer service and sharing cannabis knowledge with customers.

About SNDL

SNDL is the largest private‑sector liquor and cannabis retailer in Canada, operating retail banners such as Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. The company is also a licensed cannabis producer and focuses on low‑cost biomass sourcing, premium indoor cultivation, product innovation, and a diverse cannabis brand portfolio.

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer that operates primarily via the Value Buds banner. Its mission is to deliver compelling value through high‑quality products, convenient locations, and everyday low prices.

About The Role

Based out of our Value Buds Grande Prairie, AB Railtown location, you will manage daily store operations, build customer relationships, and become a cannabis expert eager to share knowledge with customers.

Address

Value Buds 8406 Resources Road, Grande Prairie, AB

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales
• Maintain a high level of product and service knowledge; stay up‑to‑date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re‑stock product regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience And Qualifications

• Minimum 2 years of customer service experience
• Minimum 2 years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe certification
• Valid Qualified Cannabis Worker certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics And Requirements

• Excellent customer service skills; positive attitude, charismatic, and comfortable engaging with customers
• Ability to think on your feet and creatively problem‑solve
• Open‑minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 18 years of age or older
• Must have reliable transportation to commute to/from work

Our Commitment To Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We encourage applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.