Customer Experience Representative (Digital Advertising)

Aylo Careers; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading digital advertising company is seeking a Customer Experience Representative in Montreal. In this role, you will guide clients through onboarding, optimize their advertising campaigns, and maintain relationships. The ideal candidate has 3-5 years experience in account management, a deep understanding of performance marketing, and proficiency in tools like Excel and PowerBI. This position offers a hybrid work environment, blending in-office collaboration with remote flexibility, and a chance to work within a dynamic team dedicated to excellence.

Benefits

Collaborative office space

Flexible remote work options

Growth opportunities in a dynamic environment

Qualifications

• 3-5 years of experience in Account Management at an Ad Network or DSP.
• Experience optimizing data-driven marketing campaigns.
• Strong communicator simplifying technical concepts.

Responsibilities

• Own the onboarding process for new clients.
• Help advertisers set up and optimize campaigns.
• Monitor budget pacing and recommend changes.

Skills

Affiliate Management or Account Management experience

Optimizing programmatic marketing campaigns

Proficient in Excel

Strong communication skills

Detail-oriented and adaptable

Experience in A/B testing

Passion for digital advertising

Education

Statistics or Math related education background

Tools

PowerBI

Harmony

Looker

Job description

Customer Experience Representative (Digital Advertising)

Established in 2004, we are a tech pioneer offering world‑class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust‑and‑safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).

*A select number of positions require full‑time in office attendance*

We are looking for an up‑and‑coming Customer Experience Representative to join a fast‑paced, data‑driven environment.

What you’ll be doing:

• Own the onboarding process for new clients, guiding them from first login through successful campaign launch and iterative optimizations.
• Help advertisers set up, monitor, and optimize programmatic campaigns.
• Perform multi‑dimensional campaign optimization across websites, devices, creatives, bids, and audience segments.
• Monitor and manage budget pacing, spending boosts, budget depletion, and recommend changes to maximize results.
• Run A/B tests, track performance metrics, and recommend actions based on campaign analytics.
• Proactively check in with clients at 24h, 48h, 30 day, 60 day, and 90‑day milestones, to ensure campaign health and continued engagement.
• Diagnose and troubleshoot underperforming campaigns. Analyze and communicate why campaigns succeeded or failed.
• Track all customer interactions and key milestones in Salesforce, maintaining up‑to‑date and actionable records.
• Prepare and deliver weekly, monthly, and quarterly performance reports with actionable insights and recommendations.
• Develop and execute strategy to increase campaign uploads and reduce account inactivity and pauses.
• Suggest new growth opportunities to advertisers. Share customer and product feedback with the product and growth teams.
• Build strong long‑term client relationships, understanding each advertiser’s business model, growth goals, and industry vertical.

What you’ll need to be successful:

Must haves:

• 3‑5 years in Affiliate Management or Account Management at an Ad Network, DSP, Performance Agency, CPA Network and or Media Buyer
• Experience optimizing programmatic or data‑driven marketing campaigns; deep understanding of performance marketing best practices.
• Proficient in Excel (advanced functions) and familiar with BI tools (PowerBI, Harmony, Looker, etc.).
• Strong communicator with the ability to simplify technical concepts and motivate a diverse, global client base.
• Motivated, proactive, detail‑oriented, and adaptable.
• Demonstrated history of growing, retaining, and educating SMB or enterprise advertising clients.
• Ability to interpret data, translate insights into action, and present recommendations to internal teams and executives.
• Experience running A/B tests and providing creative and data‑driven solutions to campaign challenges.
• A passion for digital advertising, analytics, and working in a collaborative, high‑growth setting.

Nice to haves:

• Worked with igaming products and or lead generation products
• Adult industry knowledge
• Experience working at medium or large companies
• Statistics or Math related education background
• Previous experience working with an affiliate network

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you may be exposed to adult content

FRENCH TO FOLLOW:

This disclaimer is to notify you that personal data relating to you has been collected by Aylo (“Controller”). This includes your personal data either submitted by you, obtained from publicly available sources (e.g., LinkedIn), or provided to us by someone with your consent, referred you for potential employment. Note that, you can withdraw your consent at any time by reaching out to us.

Your personal data has been collected and will be processed by Controller for the following purposes:

• managing our recruitment related activities;
• setting up and conducting interviews and tests for you;
• evaluating and assessing the results pertaining to interviews and tests; and
• for purposes otherwise needed for evaluating your candidacy for employment at our company

provided however, that we may not process your data for all of the aforementioned purposes.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by a Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States subject to appropriate additional safeguards under Standard Contractual Clauses.

Your personal data will be retained by Controller as long as we determine it is necessary to evaluate your application for employment and according to our data retention period specified in our privacy policy.

If you would like to know more about our privacy/data retention policy, feel free to check out our privacy policy.