O2C Customer Experience Specialist

Galderma; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading dermatology company is seeking a Customer Service Specialist responsible for managing the order-to-cash cycle for a portfolio of customer accounts. This role requires expertise in Oracle Cloud and exceptional customer service skills. The ideal candidate will build strong relationships, provide high-quality service, and ensure efficient order processing. This position is based in Vaughan, York Region, Canada.

Qualifications

• Strong understanding of end-to-end O2C cycle including invoicing and collections.
• Hands-on experience with Oracle Cloud ERP for order processing.
• Ability to troubleshoot EDI errors for orders and shipments.

Responsibilities

• Manage the order-to-cash cycle for specified customer accounts.
• Provide high quality service to key customers and stakeholders.
• Liaise regularly with Sales Management for insights and opportunities.

Skills

Order-to-Cash process expertise

Oracle Cloud proficiency

Customer relationship management

EDI management

Credit & collections handling

Job description

A leading dermatology company is seeking a Customer Service Specialist responsible for managing the order-to-cash cycle for a portfolio of customer accounts. This role requires expertise in Oracle Cloud and exceptional customer service skills. The ideal candidate will build strong relationships, provide high-quality service, and ensure efficient order processing. This position is based in Vaughan, York Region, Canada.