Customer Experience Specialist — Post-Order Support & Training

Metrie; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading millwork manufacturer in Calgary seeks a Customer Experience Specialist to manage post-order issues for a superior customer experience. This role includes resolving delivery delays and damages, utilizing CRM tools, and leading training for the Sales Support team. Ideal candidates will have a background in business or customer service, strong communication skills, and proficiency in SAP and CRM systems. Join a company that values diversity and professional growth.

Qualifications

• Degree in business, communications, marketing, or related field preferred.
• Strong verbal and written communication skills.
• Experience with Customer Relationship Management (CRM) preferred.

Responsibilities

• Resolve escalated post-order customer issues promptly and accurately.
• Coordinate with internal teams like Sales Support and Logistics.
• Lead training for Sales Support team and assist new hires.

Skills

Customer service expertise

Strong communication skills

Proficiency in SAP

Proficiency in Microsoft Office Suite

Ability to resolve conflicts

Education

Degree in business, communications, or marketing

Tools

CRM systems, particularly HubSpot

Job description

A leading millwork manufacturer in Calgary seeks a Customer Experience Specialist to manage post-order issues for a superior customer experience. This role includes resolving delivery delays and damages, utilizing CRM tools, and leading training for the Sales Support team. Ideal candidates will have a background in business or customer service, strong communication skills, and proficiency in SAP and CRM systems. Join a company that values diversity and professional growth.