Customer Experience Representative

Sani Marc Inc; Coquitlam; On-site; CAD 47,000 - 53,000; Full time

Job summary

A dynamic company is seeking a Customer Experience Representative in Coquitlam to deliver exceptional service to clients. You will handle customer inquiries, process orders, and support various business units, requiring strong communication skills and a dedication to service. The role is full-time, permanent, offering between $47,000 and $53,000 annually. Join a rapidly growing company that values employee well-being and teamwork.

Benefits

Health reimbursement for physical activities

Focus on employee well-being

Qualifications

• High school diploma required.
• Passion for providing exceptional customer service.
• Strong communication skills to upsell and cross-sell.

Responsibilities

• Act as the primary contact for products and services.
• Respond to customer requests efficiently.
• Provide exceptional customer service and support.

Skills

Strong communication skills

Customer service passion

Adaptability

Time management

Team collaboration

Education

High school diploma

Tools

MS Office

Job description

Customer Experience Representative

Job - Permanent Full-time - Agent/Clerk - Customer service

Branch office: Coquitlam -Coquitlam British Columbia V3K 6T1

As soon as possible Schedule: Monday to Friday (Day)

Salary: $47 000 - $53 000

Description:

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.

Responsibilities:

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Provide exceptional customer service and advisory roles to our clients;
• Follow up with clients/vendors regarding order reception or back orders;
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

• A high school diploma;
• A passion for customer service;
• Strong communication skills with the ability to upsell/ cross-sell;
• Capacity to work independently and/or as part of a team;
• General knowledge of MS Office;
• Effective organization skills;
• Adaptability, responsibility and flexibility;
• Manage the inventory and carry out the annual inventory
• Able to lift 50 pounds
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter, tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you succeed.

Disclaimer:

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.