Customer Experience Specialist — Tech Support & Sales

MCI; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A tech-enabled business services company in Sydney, Nova Scotia is looking for a Customer Service Representative to handle inbound inquiries and provide technical support. Ideal candidates will have a high school diploma, strong communication skills, and be customer service oriented. This position offers paid training and opportunities for advancement in various career paths. The company promotes a friendly work environment and values employees’ contributions.

Benefits

Paid Time Off

Health Benefits

Career Growth opportunities

Casual Dress Code

Paid Training

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.

Skills

Customer service orientation

Problem-solving

Communication skills

Data entry

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A tech-enabled business services company in Sydney, Nova Scotia is looking for a Customer Service Representative to handle inbound inquiries and provide technical support. Ideal candidates will have a high school diploma, strong communication skills, and be customer service oriented. This position offers paid training and opportunities for advancement in various career paths. The company promotes a friendly work environment and values employees’ contributions.