Technical Account Manager jobs in United Arab Emirates

Role : Business Development Manager
Location : Abu Dhabi
Role Purpose: Identifying and pursuing new business opportunities promoting Islamic banking products and driving revenue growth. The goal is to enhance product penetration and support ADIBs strategic cross-sell initiatives.

• Work closely with Wholesale Banking Group and other stakeholders on new and existing corporate clients in portfolio under management and scope business potential.
• Proactively arrange and conduct business meetings with prospective clients to promote ADIBs Retail products and services.
• Conduct comprehensive market research to identify new business opportunities customer needs and market trends.
• Track and manage the entire contract and agreement process ensuring timely conversion and fulfilment of client expectations.
• Maintain detailed records of sales revenue and other key performance indicators to monitor progress and inform strategic decisions.
• Continuously promote ADIBs products and services anticipating and addressing potential client objectives and concerns.

• Provide marketing intelligent on key competitors to ensure competitive proposition and packages are in place.
• Collaborate closely with internal teams to create tailored propositions that meet the specific needs of clients while adhering to Islamic banking principles.
• Increase key products penetration within assigned portfolio and channel leads to tagged teams through Lead Management team.
• Provide employees of corporates in assigned portfolio with superior service level and swift conversion of leads (within TAT) in coordination with Customer Excellency team.
• Provide exceptional customer support addressing and resolving client complaints with a focus on maintaining customer satisfaction and loyalty.
• Propose campaigns identify opportunities to increase products penetration and propose policy enhancement items that are portfolio/employer relevant.
• Develop and maintain strong relationships with new and existing clients ensuring long-term partnerships that align with the banks objectives and values.

• Minimum of 3-5 years of experience as a Business Development Manager or in a similar role preferably within the banking.
• Proven experience in customer support with a strong commitment to client satisfaction and relationship management.
• Proficiency in English is essential; additional language skills particularly Arabic are an advantage.
• Deep understanding of the market dynamics especially within the Islamic banking industry.
• Strong ability to build rapport with clients and internal stakeholders fostering trust and collaboration.
• Excellent time management and planning skills with the ability to prioritize tasks and manage multiple projects effectively.
• Exceptional communication and negotiation skills both written and verbal with the ability to present complex ideas clearly and persuasively.
• Demonstrated leadership abilities with a track record of leading teams and driving business growth.
• Critical thinker with strong problem-solving skills capable of making sound decisions under pressure.
• Proficiency in MS Office Suite with strong command of data analysis and reporting tools.
• Bachelors degree in business administration or a related field; a masters degree or relevant certifications in Islamic finance is a plus.

Manager