Business Development Manager

Parker Connect; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading firm in Dubai is seeking a Business Development Manager to lead a team and drive growth through sales and client support. The ideal candidate has a Bachelor's degree in Business Administration, 5+ years in the Forex market, strong leadership skills, and fluency in Arabic. This position requires excellent communication abilities and a focus on customer satisfaction.

Qualifications

• Minimum 5 years of experience with Forex Broker in Arabic market.
• At least 3 years in a leadership role.
• Excellent written and verbal communication skills in Arabic.

Responsibilities

• Lead a team of Business Development Executives.
• Drive sales and manage social media.
• Expand clientele and support existing clients.
• Monitor team performance and ensure adherence to SLAs.
• Analyze customer feedback to improve service.

Skills

Leadership skills

Communication skills

Team management

Knowledge of Forex market

Customer service strategies

Education

Bachelor's degree in Business Administration

Job description

Business Development Manager

Key Responsibilities

1. Lead a team of young Business Dev. Executives with experience of 0-2 years.
2. Drive the growth of our business via Sales, Social Media Management and Research functions
3. Expand our clientele, provide support to existing clients, and assist in internal operations
4. Maintaining quality standards for client service through written and verbal communications.
5. Monitor team performance and ensure adherence to service level agreements (SLAs).
6. Develop and implement customer service strategies to enhance customer satisfaction.
7. Analyze customer feedback and identify areas for improvement.
8. Collaborate with other departments to ensure seamless customer experiences.
9. Help in continuous evolvement of our products and services
10. Collaborate with other departments to ensure seamless customer experiences.
11. Prepare and present regular reports on team performance and customer satisfaction metrics.
12. Participate in the recruitment and onboarding of new customer support staff

Qualifications

1. Bachelor's degree in Business Administration or a related field.
2. Total experience 10 years and minimum 5 years of experience with Forex Broker in Arabic market, and at least 3 years in a leadership role.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Expertise in Arabic language with excellent written and verbal communication skills.