Sales Operations Coordinator jobs in United States

Join the Roads and Transport Authority (RTA) as a Senior Specialist in Digital Services Operations and Support. In this strategic support role, you'll ensure smooth delivery of smart services, handle incident response, manage service performance, and lead process improvements—playing a key role in shaping Dubai’s digital public service ecosystem.

Key Responsibilities:

• Monitor and support all smart services, e-payments, mobile apps, and customer digital channels
• Conduct incident diagnosis, escalate issues, and ensure timely service resolution
• Drive continuous improvement through risk assessments, service analysis, and license audits
• Assist in vendor selection, procurement, and RfP tendering for digital systems
• Maintain and update the services catalogue and manage service desk operations
• Collaborate across RTA agencies and external government stakeholders
• Ensure full compliance with Information Security policies, reporting incidents and supporting training initiatives
• Provide expert advice on ITIL-based service delivery and maintain KPI-driven vendor monitoring

Requirements & Skills:

• Bachelor’s degree in IT, Computer Science, Computer Engineering, or Electrical Engineering
• Minimum 8 years of relevant experience in digital services operations or support
• Strong understanding of IT service management frameworks (ITIL) and ISO20000 standards
• Excellent skills in incident response, vendor coordination, and service desk leadership
• Demonstrated ability to manage multi-channel digital support services
• Highly organized, detail-oriented, and skilled in planning and process improvement
• Effective communicator and collaborator across departments and partners
• Knowledge of project management practices and smart service technologies

Be part of Dubai’s transformation into a world-class smart city