Full Time à Canada

• To be a Heartist of the Front Office and the hotel in and outside the work place.
• Provide a personal service to all the guests fully aware and following the hotel standards and procedures.
• Ensure that the privacy of the guests and the confidentiality of the information is respected.
• Ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To properly use the supplies equipment and to ask for requisitions accordingly.
• Assist the drivers valet parking and doormen in the daily activity.
• Manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
• Call the supervisor or manager for advice in serious cases or if an approval is required.
• Read and update the logbooks and to ensure a proper handover between the shifts.
• Strictly respect the keys handling procedures.
• Respect schedules terms and deadlines as agreed with the Management.
• To be aware of the hotel outlet timings and promote the internal activities and events.
• Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
• Share daily activity highlights with the supervisor including internal and external guest opportunities.
• Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Maintain good working relationships with all colleagues.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time