Reservations Supervisor

Rose Rayhaan by Rotana; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the hospitality sector is seeking a passionate Reservations Supervisor in Dubai who excels in customer service and effective communication. This full-time role includes managing reservations, ensuring exceptional guest experiences, and demonstrating a proactive approach to hotel operations. Ideal candidates will have a degree in hospitality and prior experience in hotel reservations.

Qualifications

• Degree in hospitality is essential.
• Proficiency in computer skills and excellent English communication is required.
• Experience in hotel reservations is needed.

Responsibilities

• Manage VIP arrivals, special requests, and monitor reservations.
• Ensure smooth and efficient service delivery.
• Handle all incoming calls and follow up on reservations.

Skills

Effective Communication

Customer Focus

Teamwork

Adaptability

Proactive Approach

Education

Bachelor of Business Administration (Management)

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Supervisor, you will be responsible for maintaining effective communication regarding all reservations to ensure smooth and efficient service delivery. Your key responsibilities will include:

1. Checking no-show records and pending reservations
2. Managing VIP arrivals, special requests, and tracing actions
3. Monitoring reservations for the upcoming two weeks and informing the sales team to fulfill sales leads
4. Demonstrating comprehensive product knowledge, understanding rate structures, and applying rate management
5. Checking pending or expiring visas that require exit clearance
6. Sending confirmations for new reservations and following up on those without responses
7. Answering all incoming calls per Rotana standards, inputting information received via fax, and monitoring emails
8. Organizing transportation with the hotel driver and following up accordingly

Skills, Education, Qualifications & Experiences

You should possess a degree in hospitality and have previous experience in hotel reservations. Proficiency in computer skills and excellent communication skills in English (both written and oral) are essential. Additional language skills are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, focused, outgoing, charismatic, and approachable. You should demonstrate professionalism, influence across all levels of operations, and be self-motivated with a proactive approach. A structured, goal-oriented work ethic is essential, along with competencies in:

• Understanding Hotel Operations
• Teamwork
• Business Planning
• Supervising People and Operations
• Understanding Differences
• Effective Communication
• Drive for Results
• Customer Focus
• Adaptability

Job Details

• Role Level: Associate
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai

Company Website: [URL not provided]

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to verify the legitimacy of the employer independently. We do not endorse any requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud or malpractice, email us at [e-mail].