CID Clerk

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group is seeking a CID Clerk to provide exceptional guest service from arrival to departure. The role involves engaging with guests, upselling hotel facilities, and ensuring compliance with CID regulations. Candidates should have at least one year of relevant experience in the UAE and strong communication skills, along with Opera PMS knowledge.

Qualifications

• Minimum 1 year of experience as a CID Agent for a hotel in the UAE.
• Arabic language skills are a plus.
• Proven ability to build and maintain good relationships.

Responsibilities

• Take initiative to add a personalized experience for guests.
• Promote hotel facilities and enhance guest stays through upselling.
• Adhere to CID regulations and policies set by the Ministry of Interior.

Skills

Communication

Networking

Customer Service

Tools

Opera PMS

Job description

CID Clerk

First impressions are everything! As a CID Clerk, you will take care of guests from the moment they arrive until their departure, ensuring they have a memorable experience with us.

What you will be doing:

• Take initiative to add a personalized experience
• Proudly promote the hotel facilities and look for opportunities to enhance a guest's stay through upselling
• Answer telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages
• Adhere to the rules and regulations implemented by the CID department of the Ministry of Interior

Qualifications:

• Minimum 1 year of experience as a CID Agent for a hotel in the UAE
• Arabic language skills are a plus
• Prior experience working with Opera PMS is mandatory
• Proven ability to build and maintain good relationships with stakeholders
• Strong communication skills and networking abilities

Additional Information:

• Opera knowledge
• Good health condition
• Fluent in English and conversational Arabic

Remote Work: No

Employment Type: Full-time