AccorHotel

Bell Attendant; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai seeks a dedicated Bell Attendant to provide exceptional guest services and maintain high cleanliness standards. The role involves assisting guests with their needs, managing complaints professionally, and ensuring a welcoming environment. A commitment to diversity and exemplary personal presentation is fundamental, as you will be the face of the hotel, ensuring guest satisfaction at all times.

Qualifications

• Strong focus on guest satisfaction
• Ability to manage complaints professionally
• Excellent communication skills

Responsibilities

• Provide a personal service to guests in a professional manner.
• Ensure cleanliness and maintenance of work areas.
• Assist in managing guest complaints.

Skills

Guest Service

Cleanliness

Professionalism

Job description

• To be a Heartist of the Front Office and the hotel in and outside the work place.
• Provide a personal service to all the guests fully aware and following the hotel standards and procedures.
• Ensure that the privacy of the guests and the confidentiality of the information is respected.
• Ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To properly use the supplies equipment and to ask for requisitions accordingly.
• Assist the drivers valet parking and doormen in the daily activity.
• Manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
• Call the supervisor or manager for advice in serious cases or if an approval is required.
• Read and update the logbooks and to ensure a proper handover between the shifts.
• Strictly respect the keys handling procedures.
• Respect schedules terms and deadlines as agreed with the Management.
• To be aware of the hotel outlet timings and promote the internal activities and events.
• Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
• Share daily activity highlights with the supervisor including internal and external guest opportunities.
• Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Maintain good working relationships with all colleagues.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time