Customer Support Specialist à Émirats arabes unis

Wood is currently recruiting for a Commercial Manager to join its UAE business unit, focusing on overseeing contract commercial management tasks on a 5/2 work schedule.

This is a full-time onsite position in Sharjah, UAE, with a travel requirement.

Remarkable people, trusted by clients to design and advance the world.

Wood is recruiting a Commercial Manager for its UAE business unit to oversee contract commercial management on a 5/2 schedule.

This full-time onsite role is based in Sharjah, UAE, with travel obligations.

This is an exciting opportunity for an experienced Commercial Manager to join our UAE Business Unit.

Designing the future. Transforming the world.

Wood operates extensively in Iraq, with a growing presence across the country. With a 90-year heritage, 10 major contracts, and over 850 employees, we possess the skills, expertise, and asset knowledge to support clients in energy security and decarbonisation efforts.

We excel in supporting complex upstream and midstream oil and gas projects in Iraq, offering maintenance, modifications, and engineering solutions. Our commitment includes decarbonising assets, producing cleaner energy, and developing a sustainable workforce for long-term regional growth.

• Meaningful projects: Delivery of high-profile, complex projects in Iraq.
• Diversity and Inclusion: We promote diversity and provide employee networks to ensure all voices are heard.
• Competitive salary: Regular reviews to reward market-aligned compensation.
• Professional development: Tailored development plans to support your growth.
• Global connections: Collaborate with industry experts worldwide.
• Medical Insurance: Coverage for inpatient and outpatient care.
• Group Life and Personal Accident Insurance: Life Assurance coverage.
• Employee Share Plan: Opportunity to purchase shares with company matching.
• Long Service Award: Recognition at 5-year milestones for loyalty and dedication.

The Commercial Manager-Delivery will support a significant contract award within our Iraq operations, overseeing contract management tasks aligned with our FMF framework, focusing on managing contracts, risks, changes, monitoring returns, cash management, and supply chain.

This role requires robust commercial acumen, adaptability, and oversight capabilities.

You will act as the central commercial coordinator, ensuring activities align with strategic objectives. Collaboration with other departments will be essential to add value, foster collaboration, and uphold commercial integrity across the project lifecycle, ensuring resource efficiency and outcome optimization.

• Handover and Initial Setup: Lead structured handover processes from pre- to post-contract award, ensuring understanding of obligations and alignment with project budgets and schedules.
• Post-Award Contract Administration and Compliance: Establish and oversee procedures for contract compliance, manage contractual deliverables, and handle formal correspondence.

• Risk Handover: Document and communicate risks identified during earlier phases, ensuring mitigation strategies are embedded and understood.
• Ongoing Monitoring: Maintain risk registers, conduct reviews, and support proactive risk management with the project team.

• Contractual Change Mechanisms: Understand and communicate change protocols, ensure compliance, and structure change orders to maximize entitlements.

• Flow Downs: Ensure third-party agreements comply with contractual obligations.

• Cash Flow: Manage cash flow and ensure accurate financial reporting.

• Performance Review: Attend reviews, evaluate metrics, and identify risks or opportunities.
• Stakeholder Reporting: Prepare reports on project performance, risks, and compliance.

• Team Supervision: Supervise Contracts Managers and lead as Contracts Manager on high-priority projects.

• Closeout Processes: Manage project closeout activities and resolve claims and disputes.

What makes you remarkable?

We value diversity and encourage applications from all qualified individuals, even if you do not meet every requirement but possess relevant skills and experience.

• 10-15 years of project commercial management experience, preferably in engineering or construction.
• Deep understanding of post-award contract management, risk mitigation, and change management.
• Strong communication, negotiation, and collaboration skills.
• Financial analysis proficiency related to project cash flow and profitability.
• Organizational skills with attention to detail.

• Bachelor’s degree in Quantity Surveying, Engineering, Business, or Law preferred.
• Extensive experience (10-15 years) in project commercial management, especially in contracts, project delivery, and finance.

• Leadership and influence
• Problem solving and resilience
• Relationship building
• Adaptability

This role offers the chance to oversee critical project outcomes, influence project teams, and develop commercial practices within a collaborative, forward-thinking environment.

Wood is a global leader in consulting and engineering, operating in 60 countries with around 35,000 employees. More info at www.woodplc.com

We are an equal opportunity employer committed to diversity and inclusion, considering all qualified applicants objectively and without discrimination.