Customer Support Representative jobs in United Arab Emirates

• Ensure that you fully understand the business strategy and positioning of the Minor Hotels brand and that you are able to effectively articulate this positioning in the marketplace.
• Maintain a personal uptodate knowledge on all Minor Hotels product and service offerings and the products services rates and new developments of key competitors and an awareness of general industry trends.
• Approach personal sales activities from a strategic perspective understanding the relative importance and priority of the current account base and directing personal sales efforts accordingly.
• Continually review the actual production of each account against the potential for that account and review suggestions for improvement with department leadership.
• Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
• Achieve personal financial and nonfinancial performance objectives working with department leadership to ensure these objectives are met.
• Take responsibility for your own professional development ensuring that you have the financial literacy negotiation and facetoface selling skills needed to successfully do your job.
• Maintain accurate management status reporting on business results and Team Member action planning.
• Practice effective cost control and adhere to internal procedures for approval of expenditure
• Actively participate in client familiarization trips site inspections sales trips and roadshows as required to meet the sales targets of the hotel.
• Liaise effectively with all operational colleagues providing support and information to ensure accurate delivery of our promise
• Drive opportunities to upsell and crosssell Minor Hotels products
• Maintain a full working knowledge of the IT support tools used in the world of sales today including salesspecific software property PMS the Microsoft Office toolset
• Ensure that all administration is processed quickly and efficiently.
• Keeping Opera updated with activities on time.
• Prepare the monthly sales report in line with property requirements.
• Attend Owners meetings as required.
• Look at potential property buyout agreements.
• Focus on Product launches and bespoke meetings and incentives.

• At least 35years sales experience in a 5star hotel with 1 years plus at the manager level
• Bachelors degree in any related field
• Good command of spoken and written English
• Excellent computer skills (Microsoft Word Excel Outlook Express Internet email)
• Positive attitude with excellent interpersonal skill and strong leadership

No

Fulltime