Customer Support Representative jobs in United Arab Emirates

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of over 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

What YOU will own:

• Responsible for scheduling bulk telephone consultations for client service teams
• Manage multiple client organization requests and respond within a timely manner
• Coordinate with advisors and clients to confirm telephone consultations
• Leave messages and follow up with Advisors to expedite scheduling projects
• Maintain an updated status of client telephone consultations
• Help to qualify Advisors and confirm suitability for consultations
• Follow multiple work streams to help Project Managers and other team members to organize client requests and track progress on projects
• Assist with ad-hoc Client Service requests

Experience YOU will bring:

• 1-3 years of previous work experience dealing in a high-call volume environment

Skills YOU will bring:

• Attention to detail and excellent follow-up skills required
• Strong aptitude for developing systems of organization
• Excellent time management skills and able to multi-task
• Ability to work as part of an international team and independently
• Excellent sense of urgency and responsiveness

WHAT WE HAVE:

• Offices within the heart of Dubai at the DIFC
• A progression plan for career growth
• Opportunities to participate in Guidepoint CSR programs
• Fun team events, activities, and office-wide outings
• Stocked pantry and breakfast offerings
• WFH flexibility on Fridays
• Easy access to metro and public transport
• Nurturing, close-knit office environment

ABOUT GUIDEPOINT:

Become part of a rapidly growing, global organization, with nearly 1,300 employees spread across 15 strategic offices in 12 countries. Guidepoint’s broad range of expert services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. For more information, visit www.guidepoint.com .

Guidepoint is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allow us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

ALL APPLICANTS MUST HAVE THE RIGHT TO WORK IN THE UAE

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I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Guidepoint Global to hire me. I attest by checking the box below that I have given to Guidepoint Global true and complete information on this application. No requested information has been concealed. I authorize the Company to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. *