Customer Support Representative jobs in United Arab Emirates

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Job Location (Short): Dubai, United Arab Emirates

Workplace Type: Hybrid

Business Unit: ALI

Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is seekinga highly motivated and experienced Senior Account Manager to support and grow our strategic partnership with ADNOC Group. This role requires a deep understanding of enterprise software solutions, digital transformation programs, and stakeholder management within the oil & gas industry. You will work closely with internal teams and ADNOC’s various business units to identify new opportunities, drive project success, and contribute to long-term account growth.

Key Responsibilities:

• Act as a key point of contact for all ADNOC stakeholders across HQ, Group Companies (Onshore, Offshore, Refining, etc.), and ADNOC IT.
• Support the Strategic Sales Manager in managing ADNOC as a multi-million-dollar global strategic account.
• Lead weekly opportunities reviews and customer engagement planning.
• Opportunity Management:
• Drive large-scale software sales and services engagements across ADNOC’s digital programs.
• Collaborate with presales, delivery, and product teams to align technical proposals with ADNOC’s needs.
• Support proposal development, pricing strategies, and contract negotiations.
• Synchronize all opportunities and activities within the corporate sales CRM system at all times to ensure full pipeline visibility and alignment across teams.

#LI-AW1

#LI-AW1

• Bachelor’s degree in Engineering, Business, IT, or a related field.
• Minimum of 8+ years of experience in enterprise account management, with at least 3 years in the oil & gas, energy sector, OO, UAE
• Proven experience managing high-value accounts with complex stakeholder environments.
• Strong understanding of digital transformation, EPC project lifecycles, enterprise SaaS platforms, and IT infrastructure.
• Excellent interpersonal, communication, and presentation skills.
• Arabic language is required.

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.