Customer Support Representative jobs in United Arab Emirates
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Guest Relations Host – Luxury Hotel Experience
Job summary
A luxury hotel group in Dubai is seeking a Guest Relations Agent responsible for enhancing guest experiences and preserving the hotel's legendary status. The ideal candidate will have outstanding communication skills, a strong customer service background, and relevant hospitality qualifications. Responsibilities include driving guest experience improvement, storytelling, and managing guest relationships. This position offers a competitive salary and unique development opportunities.
Benefits
Qualifications
- Proven experience in similar roles for at least 2-3 years.
- Strong customer service and business ethic.
- Fluent in English for effective communication.
Responsibilities
- Drive continuous improvement of guest experience.
- Promote the hotel culture and values.
- Create and share legendary guest stories.
- Maintain long-term guest relationships and insights.
- Manage in-house market mix for guest experiences.
- Recognize guests through amenities and gifts.
- Provide a warm welcome to guests.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.