Customer Support Representative jobs in United States

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5-star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance

OUR EXPECTATIONS FROM THE ROLE:

• An excellent sales person with the ability to know and sell the unique features of the hotel.
• Customer focused sales activities and communication.
• Prepare sales-related documents throughout the sales process (e.g. proposals contracts or banquet event orders).
• Perform general office duties to support the Catering Sales team (e.g. filing sending emails typing sending outgoing faxes delivering incoming faxes copying opening or distributing mail).
• Gather materials and assemble information packages (e.g. brochures promotional materials).
• Assist the team to develop implement and execute the revenue revenue and marketing programs for weddings & special occasions.
• Develop coordinate and implement social media initiatives.
• Enter retrieve reconcile and verify information (e.g. commissions leads third parties) in software involved in the sales process.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Promote awareness of brand image internally and externally.
• Answer guest questions about property facilities/services (e.g. hours of operation rates and room types packages promotions entertainment restaurants special events).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Coordinate reservation confirmations for special events.
• Develop and maintain positive and productive working relationships with other employees and departments.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

IC