Guest Relations Host – Luxury Hotel Experience

Dorchester Collection; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Guest Relations Agent responsible for enhancing guest experiences and preserving the hotel's legendary status. The ideal candidate will have outstanding communication skills, a strong customer service background, and relevant hospitality qualifications. Responsibilities include driving guest experience improvement, storytelling, and managing guest relationships. This position offers a competitive salary and unique development opportunities.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast included

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Proven experience in similar roles for at least 2-3 years.
• Strong customer service and business ethic.
• Fluent in English for effective communication.

Responsibilities

• Drive continuous improvement of guest experience.
• Promote the hotel culture and values.
• Create and share legendary guest stories.
• Maintain long-term guest relationships and insights.
• Manage in-house market mix for guest experiences.
• Recognize guests through amenities and gifts.
• Provide a warm welcome to guests.

Skills

Outstanding communication skills

Active listening skills

Problem-solving skills

Multitasking skills

Relationship-driven

Technology utilization

Education

Relevant professional qualifications or hotel school diploma

Job description

A luxury hotel group in Dubai is seeking a Guest Relations Agent responsible for enhancing guest experiences and preserving the hotel's legendary status. The ideal candidate will have outstanding communication skills, a strong customer service background, and relevant hospitality qualifications. Responsibilities include driving guest experience improvement, storytelling, and managing guest relationships. This position offers a competitive salary and unique development opportunities.