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Bilingual Customer Service Advisor - EN/ZH
Résumé du poste
A global customer service provider seeks a Customer Service Advisor in Dubai to deliver exceptional service over the phone. Ideal candidates should be bilingual in English and Chinese, with at least a year of call center experience. Applicants must possess strong communication skills, a cheerful disposition, and a willingness to work in a fast-paced environment. Opportunities for career development within the company are available as time progresses.
Qualifications
- Minimum 1 year call center/customer service experience.
- Bilingual fluent in English (B2 Level+) and Chinese.
- Open to working 8 hours a day in rotational shifts.
Responsabilités
- Handle in-bound calls from customers and non-customers.
- Provide accurate information and redirect customers as needed.
- Identify customer problems and offer solutions.
- Participate in outbound calling programs when required.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.