Relationship Manager - Priority Banking

National Bank of Fujairah; Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Fujairah is seeking a Relationship Manager for its Priority Banking segment. The candidate will manage relationships with clients to achieve financial targets and ensure exceptional customer service. Requirements include a master's degree, 8+ years of retail banking experience with at least 2 years in Priority Banking, and strong interpersonal and communication skills. UAE experience is highly desirable and a Securities and Commodities Authority Promoter license is preferred.

Qualifications

• Minimum 8 years of retail banking experience; 2+ years in Priority Banking.
• Preferably experienced in employee banking or personal banking.
• UAE experience highly desirable.

Responsibilities

• Manage Priority Banking customers to achieve financial and service targets.
• Drive customer origination of New to Bank and New to Product.
• Ensure compliance with KYC, AML, and due diligence policies.

Skills

Strong interpersonal and team working skills

Outstanding communication skills - both verbal and written

Strong conceptual, planning and directing skills

Cultural awareness and knowledge

Sound analytical skills & commercial awareness

Bi-lingual (preferable)

Education

Master’s degree in Business Management

Chartered Accountancy

Job description

Job Title: Relationship Manager - Priority Banking
Posting Start Date: 29/01/2026

Job Purpose

• To relationship manage Priority Banking customers in assigned region to achieve the financial & service levels targets.
• To liaise with Regional & Branch Managers accordingly to market & serve Priority Banking segment.
• To provide market / customer feedback to line manager for consideration.
• To drive overall customer origination of New to Bank & New to Product customers within assigned region. Grow segment accounts base and increase forward/backward cross-sell suite of applicable products – Investments, liabilities, assets etc.
• To profile customers & market applicable investment products and provide advisory services to HNWI.
• To liaise with relevant departments to ensure best practice overall customer experience & development of product suite.
• To be directly responsible for relationship management of selected / assigned customers within the segment.
• Work closely with Branch Managers, Investment Solutions, C&IB, credit & remedial to ensure that financial objectives of business segment are met.

Key Accountabilities

• To ensure that financial objectives of business segment are met.
• Provide exceptional customer experience delivery.
• Deliver budgeted origination of New-to-Bank (NTB) & New-to Product (NTP) customers using Relationship Managers & branch distribution channels.
• Ensure focussed communication of NBF’s Priority Banking products & propositions to existing & potential customers.
• Provide support to retail credit team in ensuring portfolio quality of retail assets by providing market intelligence & early alert signals on attrition.
• Compliance with processes, policies & items governing KYC, AML and customer due diligence policies & procedures.
• Monitor & review products, service levels & processes & provide innovative solutions to address challenges faced.
• Perform the tasks of financial promotion, collection of required information and data, and evaluation of client’s capability and tendency to afford risks (Risk Profile) along with the detailed works related thereto.
• Deliver sales objectives of investment products to segment & provide advisory services to HNWI.
• Compliance with customer TATs, internal SLAs, and Consumer Protection.
• Coordinate with stakeholders where applicable to minimize rejection rate of customer applications.

Job Context

Achieve overall financial numbers of Priority Banking segment within assigned region and opening up opportunities for the distribution network.

Education

A minimum of master’s degree in Business Management/ Chartered Accountancy

Experience and Skills

Skills

• Strong interpersonal and team working skills
• Outstanding communication skills - both verbal and written
• Strong conceptual, planning and directing skills
• Cultural awareness and knowledge
• Sound analytical skills & commercial awareness
• Bi-lingual (preferable)

Education level

• A minimum of master’s degree in Business Management/ Chartered Accountancy
• Securities and Commodities Authority Promoter license

Work Experience

• 8+ years of retail banking experience with 2+ years in Priority Banking segment similar field.
• Preferably in the employee banking or similar aspects of personal banking. UAE experience highly desirable.
• Relevant product, sales & distribution and industry knowledge.

Technical Competencies

• Compliance - Retail Banking
• Advanced Process improvement - Retail Banking
• Basic Organization capability - Retail Banking
• Basic Customer Service - Retail Banking
• Advanced Sales - Retail Banking
• Advanced Financial Analysis - Retail Banking
• Proficient Relationship Management - Retail Banking
• Advanced Product Knowledge - Retail Banking
• Proficient Core and Regulatory Banking Systems - Retail Banking
• Proficient

Behavioural Competencies

• Change and Innovation - Proficient
• Communication - Proficient
• Evaluating and Solving Challenges - Proficient
• Results Orientation - Proficient
• Working and collaborating with others - Proficient