Customer Service Manager jobs in United Arab Emirates

The Main Contracts Supervisor is responsible for overseeing the administration, compliance, and execution of major contracts (EPC, Construction, Services, etc.) for a long-term ADNOC project. This role ensures that all contractual obligations are met, risks are mitigated, and stakeholders (ADNOC, subcontractors, suppliers, and internal teams) adhere to agreed terms.

1. Contract Administration & Compliance

• Manage the full lifecycle of main contracts (review, execution, amendments, and closeout).
• Ensure compliance with ADNOC and UAE contractual regulations, standards, and procedures.
• Monitor contractor/subcontractor performance against contractual obligations (KPIs, milestones, deliverables).
• Maintain accurate contract documentation, including change orders, claims, and correspondence.

• Identify and mitigate contractual risks, disputes, and non-compliance issues.
• Evaluate and process contractor claims, variations, and delay notices in line with contract terms.
• Work with legal and project teams to resolve disputes (negotiations, mediation, or arbitration if needed).

• Act as the primary point of contact between ADNOC, contractors, and internal project teams.
• Facilitate contract review meetings, progress reviews, and compliance audits.
• Liaise with Procurement, Legal, Finance, and Project Controls teams to align contract terms with execution.

• Prepare regular reports on contract status, deviations, and financial impacts.
• Ensure all contractual records are up-to-date and audit-ready.
• Support internal and ADNOC audits related to contract compliance.

• Education: Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or related field.
• Experience: Minimum 7+ years in contract administration, preferably in UAE/Oil & Gas (ADNOC projects experience is a plus).
• Certifications: Familiarity with FIDIC contracts, ADNOC procurement standards, or PMP/Contracts Management certifications is advantageous.

• Strong negotiation, analytical, and problem-solving skills.
• Proficiency in contract management software (SAP, Ariba, etc.).
• Knowledge of UAE/ADNOC contractual laws and regulations.
• Excellent communication skills (English; Arabic is a plus).

• Company Industry: Oil & Gas

• Department / Functional Area: [Specify Department]

• Keywords: Main Contracts Supervisor

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