Customer Service Manager jobs in United Arab Emirates

Responsibilities and essential job functions include but are not limited to the following:

• Be aware of all hotel services and promotions in order to assist any Guest or Colleague.
• Review all group resumes and BEOs in order to ensure the successful completion of all IRD responsibilities as outlined in the resumes or BEOs.
• Keep an up-to-date knowledge of the menu beverage list and wine list as well as ensure that all Colleagues do the same.
• Ensure that standards are maintained and all documentation pertaining to the standards are utilized (i.e. F&B basics process briefs JTCs etc) in the shift.
• In addition carry out or assist the Manager / Assistant Manager in training & development activities for the Colleagues.
• Ensure the proper organization of all service equipment.
• Ensure proper mis en place and station set up to ensure a smooth operation.
• Assure that the shift hand over to the next shift is done according to the Leaders checklist pertaining to each shift.
• Check presence of staff and physical appearance & grooming standards are maintained.
• Supervise and assist in service for VIPs.
• Check outgoing orders for accurate set ups.
• Do daily food and beverage requisitions.
• Coordinate Floor checks and Guest room pick ups.
• Oversee equipment breakdown and linen sorting.
• Ensure communication with oncoming shift supervisor / leader.
• Handle Guests requests and complaints / reports them to Assistant Manager / Manager.
• Maintain communication between IRD and all supporting departments.
• Maintain a good working relationship with all fellow Colleagues and leaders in IRD as well as supporting departments.
• Check tray and table set up to ensure departmental standards are always maintained.
• Perform cleanliness and maintenance of all equipment.
• Be present on the floor of operation & in doing so ensures the following:
• • Check outgoing orders for accurate set ups
  • Support order deliveries if necessary
  • Support order taking process if necessary
  • Audit standards and takes note of Guest feedback in order to make positive changes to the product / service offering of IRD
• Ensure communication with oncoming shift supervisor / leader.
• Conduct shift briefings for Colleagues.
• Ensure that departmental logbook and pass off is completed ensuring follow up on any outstanding issues from Pass off.
• Coordinate amenity orders preparation and delivery.
• Oversee RC operation ensuring all departmental policies are adhered to provide support & back up as & when deemed necessary.
• Check VIP list and follows up on all deliveries.
• Maintain communication between IRD and all supporting departments.
• Maintain Master key / key control system in place.
• Other duties as assigned.

Qualifications :

• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written) second language is an asset.
• Must be able to handle a multitude of tasks in an intense ever changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• Must know various food & beverage terminologies.
• Working knowledge of Micros & MS Office is must.
• 2 years minimum experience in Food and Beverage.

Physical Aspects of Position (include but are not limited to):

• Standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent pushing and bending

Additional Information :

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time