Customer Service Manager jobs in United Arab Emirates

A Front Office Supervisor assists in managing daily Front Office operations and works with customers and Guests as part of a project demonstrating capabilities required in the hotel management sector.

As a Front Office Supervisor, you will assist in managing daily Front Office operations and work with customers and Guests. Your responsibilities include:

• Supervising efficient reception operations, including check-in/out procedures
• Supporting team members in handling guest requests and inquiries to ensure positive outcomes
• Keeping the Front Office Manager and Supervisors informed of guest feedback and departmental updates
• Demonstrating high levels of customer service at all times
• Advising the team of any special events or VIP Guests
• Understanding hotel room categories, rates, packages, and promotions
• Monitoring the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork
• Maximizing room occupancy and promoting hotel services through up-selling techniques
• Ensuring team members are knowledgeable about all hotel offerings and local area
• Exercising positive leadership to inspire team members to exceed standards
• Adhering to fire, health, safety regulations and proper procedures
• Following policies regarding front of house equipment and property management systems
• Maintaining compliance with company brand standards
• Assisting other departments as needed and fostering good working relationships

UAE nationals (Emirati) only, with previous experience in a customer-focused industry and a desire to progress within hospitality. Candidates should have:

• Positive attitude and good communication skills
• High grooming standards
• Ability to work independently and in a team
• Proficiency in IT

Preferred qualifications include supervisory experience and prior hotel industry experience.

Hilton is a leading global hospitality company, offering luxurious hotels, resorts, and more. We are committed to providing exceptional guest experiences and creating a warm, welcoming environment for our team members. Join us to be part of a global family dedicated to hospitality excellence.