Customer Service Manager jobs in United Arab Emirates

What You Should Know About Us

MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more than 260 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 15,000 people at over 140 sites globally. Our after sales brand, MAN PrimeServ offers a vast network of service centers to our customers all over the world.

Detailed Tasks Specification

1. Responsible for the spare parts product centre in Dubai
2. Ensure team workflow and effectiveness
3. Process development and continuous improvement within and cross functional departments, quote/order release, shipping, material management etc...
4. Process development and continuous improvement cooperation with worldwide and various teams
5. Oversee, assist whenever necessary in releasing quotes/orders
6. Manage case file handling, customer contact Dubai and relevant areas
7. Prepare various reports
8. Hit Rate management
9. Budget tracking
10. Team cooperation with IGC, Problem solving and governance
11. Training of employees, secure onboarding
12. Personnel planning
13. Communicate with legal department and other financial departments in headquarters
14. Regularly review and update all relevant procedures to ensure order processing is operating in the most efficient manner
15. Prepares employees Performance Evaluation

You Can Help Us With These Qualifications

1. Very good oral and written communication skills in English
2. Minimum 5 years experience in the same field with Accounting background preferably within the Engineering industry
3. Good level of Computer skills; proficient in using Microsoft Office (Word, Excel, PowerPoint)
4. Excellent verbal, written and telephone communication skills required.
5. Must be well organized, able to work under time constraints and have the ability to multi-task in a fast-paced environment meeting deadlines as set by manager.
6. Excellent interpersonal skills with the ability to work well with customers, colleagues, management and other departments.
7. Must have the ability to work independently solving problems on orders by reaching out to key stakeholders and analyzing the order file in order to make accurate decisions on execution.
8. Pro-active approach to job responsibilities is a must.
9. Must be enthusiastic, self-motivated and demonstrate excellent problem solving and decision making skills.
10. Intermediate knowledge of computer applications such as SAP.
11. Must have strong computer systems experience and abilities to process through complex order management system. SAP experience strongly preferred.
12. Ability to self-manage especially with regards to execution, accountability and prioritization.

What We Offer

1. Career growth in an intercultural company as well as a major actor of the global decarbonization.
2. Comprehensive international training program in our PrimeServ Academy network.
3. Competitive salary package.
4. Flexible working time.

That Is Important To Us

Integrity and compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of applications. Just click on "contact us" and start your career with us.

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