Bilingual Front of House: Arabic/English Host & Guest Care

Independent Food Company; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading dining establishment in the United Arab Emirates is seeking a Front of House (FOH) team member who is fluent in Arabic and English. This role involves greeting guests, managing reservations, and providing exceptional customer service to ensure a positive dining experience. Ideal candidates have prior experience in hospitality, excellent communication skills, and a professional appearance. Flexible work hours including shifts and weekends are required.

Qualifications

• Fluent in Arabic and English (spoken and written).
• Previous experience in a restaurant, café, or hospitality environment preferred.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and positive attitude.
• Well-groomed and professional appearance.
• Ability to multitask and work under pressure.
• Basic POS (Point of Sale) system knowledge is an advantage.
• Flexible to work shifts, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Communicate clearly in Arabic and English with guests.
• Manage reservations, waiting lists, and table assignments efficiently.
• Escort guests to their tables and present menus.
• Provide information about menu items and restaurant services.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with kitchen and service teams.
• Process guest payments accurately.
• Maintain cleanliness and organization of dining areas.
• Assist in training new team members.
• Uphold company policies and service quality expectations.

Skills

Fluent in Arabic and English

Excellent interpersonal skills

Strong customer service orientation

Ability to multitask

Education

High school diploma or equivalent

Job description

A leading dining establishment in the United Arab Emirates is seeking a Front of House (FOH) team member who is fluent in Arabic and English. This role involves greeting guests, managing reservations, and providing exceptional customer service to ensure a positive dining experience. Ideal candidates have prior experience in hospitality, excellent communication skills, and a professional appearance. Flexible work hours including shifts and weekends are required.