Customer Service Manager jobs in United States

To drive sales and manage relationships with enterprise-level clients aligning solutions with their business objectives.

• Client Management: Cultivate and maintain relationships with enterprise clients.
• Sales Strategies: Develop and execute plans to achieve sales targets and expand customer base.
• Market Analysis: Stay informed on market trends to identify new sales opportunities.
• Product Knowledge: Maintain deep knowledge of products for effective positioning.
• Collaboration: Work with product marketing and service teams to ensure customer satisfaction.
• Revenue Growth: Directly contribute to the company's revenue growth by meeting/exceeding sales goals.
• Strategic Input: Provide market feedback for product development and innovation.
• Expansion: Assist in expanding into new markets or product offerings.

• Bachelor's Degree in Business Administration, Marketing, Communications, or related field.
• Master's Degree (optional): An MBA or relevant graduate degree may be preferred.

• Strategic Selling: Consultative selling approach for long-term client relationships.
• Communication: Excellent communication and presentation skills.
• Negotiation: Strong skills in closing deals with favorable terms.
• Problem Solving: Aptitude for addressing client concerns and solutions.
• Industry Certifications: CSP or technology certifications in enterprise solutions.
• Sales Training Programs: Formal methodologies training like SPIN Selling or Challenger Sales.

• Several years of sales or account management experience, preferably in enterprise solutions or IT.
• Proven record of overachieving sales quotas.
• Experience in low-code/no-code solutions, Enterprise Content Management (ECM), and Business Process Management (BPM).

• Build and maintain strong customer relationships.
• Partner with internal teams to align on client needs and company goals.
• Additionally, fluency in Arabic is a crucial requirement for this role as the individual will be interacting extensively with government entities.

No

Full-time