Customer Support Representative

Quagmire IT Services LLP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking an Operations Executive to join their dynamic team. The role involves managing processes, leading a BPO team, and ensuring compliance with regulations. The ideal candidate will have strong communication skills, a degree, and the ability to suggest operational improvements. Competitive salary and benefits, including food, accommodation, and visa processing, will be provided.

Benefits

Food & Accommodation

Visa Processing and Flight Fares

Qualifications

• Graduate male aged 21-30 with 0-2 years of experience.
• Excellent verbal and written communication skills.
• Knowledge of BPO processes and ability to resolve operational challenges.

Responsibilities

• Reviewing and identifying inefficiencies in existing processes.
• Leading and motivating a team of BPO professionals.
• Monitoring KPIs to ensure goals are met.

Skills

Hindi

English

Telugu

Kannada

Tamil

Malayalam

Education

Any Graduate

Tools

Business Operations & Project Management Tools

Job description

Required Operations Executive immediately for Dubai (UAE)

Any Graduate Male (21 - 30) with 0-2 years of experience.

Key Responsibilities:

1. Process Management: Reviewing existing processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
2. Resource Coordination: Allocating resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
3. Team Leadership: Leading and motivating a team of BPO professionals, providing guidance, and fostering a positive work environment.
4. Performance Monitoring: Tracking KPIs to monitor progress, identify areas for improvement, and ensure goals are met.
5. Compliance: Ensuring operations comply with relevant laws, regulations, and company policies.
6. Reporting and Analysis: Preparing reports on operational performance, identifying trends, and providing data-driven insights for strategic decision-making.
7. Vendor and Partner Management: Building and maintaining relationships with vendors and partners, negotiating contracts, and ensuring timely delivery of services.

Skills and Qualities:

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Managing multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivating and guiding teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Using tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understanding and optimizing BPO operations.

Note: Apply with PASSPORT details & a short introductory video.

Perks & Benefits:

• Salary: AED
• Food & Accommodation
• Visa Processing and Flight Fares