Ecommerce Customer Support Specialist

Apparel Group; Dubai; On-site; AED 45,000 - 70,000; Full time

Job summary

A leading company in the retail industry is seeking a dedicated customer service representative to join their dynamic team in Dubai. In this role, you will be responsible for managing customer inquiries across various platforms, resolving issues related to orders and payments, and ensuring overall customer satisfaction. The ideal candidate should have strong communication skills and experience with online marketplaces.

Qualifications

• Experience managing customer inquiries via email, chat, phone.
• Familiarity with order processing and returns.
• Experience with marketplaces like Amazon or Shopify.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Manage order processing issues and provide solutions.
• Collaborate with teams to improve customer service processes.

Skills

Customer Service

Communication

Problem Solving

Product Knowledge

Tools

Amazon

Noon

Shopify

Job description

A leading company in the retail industry is seeking a dedicated customer service representative to join their dynamic team in Dubai. In this role, you will be responsible for managing customer inquiries across various platforms, resolving issues related to orders and payments, and ensuring overall customer satisfaction. The ideal candidate should have strong communication skills and experience with online marketplaces.