Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the travel and customer service sector is seeking a bilingual Customer Service Advisor for their Dubai location. The role involves providing exceptional telephone service to customers, identifying their needs, and ensuring satisfaction. Candidates should possess at least 1-2 years of experience in the travel industry, speak fluent English and Arabic or Hindi, and demonstrate strong communication and interpersonal skills. This is a full-time position, requiring flexibility to work in rotational shifts.

Qualifications

• Min 1-2 years experience within airlines / travel industry.
• Bilingual fluent in English (B2 Level+) and Arabic or Hindi.
• Cheerful personality with excellent telephone etiquette.

Responsibilities

• Receive in-bound calls and provide high-quality customer service.
• Identify customer problems and offer appropriate solutions.
• Participate in Outbound calling programs and other projects.

Skills

Communication

Interpersonal Skills

Customer Service

Education

Graduate

Tools

MS Excel

Job description

Job Title:

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.
  
  

Required Education, Skills And Qualifications

• Min 1-2 years experience within airlines / travel industry.
• A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
• Must be a graduate.
• Competent use of PC, must be good at MS Excel formulas.
• Good communication and interpersonal skills.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

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