Officer- Customer Service

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading bank in the UAE is seeking a Sales Associate to enhance customer relationships and drive sales of banking products. The ideal candidate will have over 2 years of relevant experience in banking, strong customer service skills, and a High School diploma. This role includes actively selling banking products, handling inquiries, and achieving sales targets.

Qualifications

• Minimum 2 years of relevant banking experience with strong customer service skills.
• Familiarity with bank products and policies is essential.

Responsibilities

• Actively sell and cross-sell banking products to customers.
• Handle customer account requests and inquiries.
• Meet individual sales targets and achieve customer experience goals.

Skills

Customer relationship management

Sales skills

Knowledge of banking products

Education

High School diploma

Job description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Join us to make a lasting impact on our company and the industry.

Be part of a team that leaves its mark on the industry. Together, we can achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

Core Responsibilities:

Generic Accountability:

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications and maintenance requests for approval to the Consumer Processing Unit.
• Handle customer requests such as account opening, online requests, and returned cheque delivery.
• Encourage customers to build their balances and migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers to lounges and centers.
• Educate customers about automated channels like ATMs, call centers, and online banking, promoting their usage.
• Attract new customers through personal relations and referrals.
• Respond to inquiries forwarded from the call center.
• Meet individual sales targets.
• Participate in and lead daily retail sales team meetings.
• Online & Mobile Banking: Achieve monthly onboarding targets and promote channel usage through demonstrations.
• Ensure high customer experience and achieve NPS targets by representing FAB values.
• Engage with colleagues and stakeholders, completing mandatory trainings.

Job Specific Accountabilities:

Set personal sales targets with the retail sales manager and branch manager.

Key Performance Indicators:

• Adherence to policies and procedures.
• Collaborate with ABM to meet sales targets.
• Develop new sources of business.

Qualifications:

Threshold Qualifications:

• High School diploma.

Experience:

• At least 2 years of relevant banking experience, familiar with bank products, customer service, policies, and procedures.