Residential Concierge jobs in United Arab Emirates

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

• Manage resident requests and inquiries with professionalism and efficiency, offering solutions and personalized support.
• Coordinate deliveries, maintenance appointments, and amenity bookings to ensure smooth daily operations.
• Maintain up-to-date knowledge of residence facilities, services, local attractions, and events to offer tailored recommendations.
• Collaborate with residence management, security, and housekeeping teams to deliver seamless and discreet service.
• Address resident concerns with discretion and efficiency, escalating to management when necessary.
• Ensure the lobby, reception, and concierge desk remain clean, organized, and presentable at all times.
• Adhere to MAMA Shelter s service values and etiquette in all interactions with residents and colleagues.
• Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Desired Candidate Profile

Qualifications

• Previous experience in concierge, front office, or reception role, preferably in a hospitality environment.
• Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
• Excellent communication skills in English; knowledge of Russian or other languages is a plus.
• Strong customer service orientation and a friendly, professional demeanor.
• Attention to detail and ability to manage multiple tasks efficiently.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• A commitment to maintaining confidentiality and adhering to legal and organizational policies.

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