Experienced Customer Care Engineer – Hybrid (Legal Tech)

DiliTrust; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading SaaS company, DiliTrust, is searching for a Customer Care Engineer to join its dynamic Product Support team in Dubai. The role involves analyzing customer requests, ensuring effective communication, and contributing to team success. Ideal candidates will have 5-8 years of customer support experience and be fluent in English and French, all within a stimulating and international work environment.

Benefits

Meal vouchers / company restaurant

Profit-sharing bonus

Access to gym and concierge services

Qualifications

• 5 to 8 years of experience in customer support.
• Excellent proficiency in English and French.
• Good interpersonal skills and comfort in client interactions.

Responsibilities

• Analyze, qualify, and respond to customer requests.
• Ensure quality in ticket handling.
• Support internal requests related to our solution.

Skills

Customer satisfaction

Interpersonal skills

Curiosity

Listening skills

Job description

A leading SaaS company, DiliTrust, is searching for a Customer Care Engineer to join its dynamic Product Support team in Dubai. The role involves analyzing customer requests, ensuring effective communication, and contributing to team success. Ideal candidates will have 5-8 years of customer support experience and be fluent in English and French, all within a stimulating and international work environment.