Bilingual Customer Service Advisor (EN/AR) - Real Estate

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Dubai is seeking a Customer Service Advisor who is bilingual in English and Arabic. This role involves handling inbound calls, providing excellent customer service, and identifying sales opportunities. The ideal candidate will have at least 1 year of experience in a call center and a cheerful, professional demeanor. A graduate in any field is preferred, and proficiency in MS Excel is required. The position offers full-time employment with rotational shifts.

Qualifications

• Minimum 1 year of call center/customer service experience, preferably in real estate.
• Cheerful personality with a pleasant telephone etiquette.
• Eager to learn and adapt in a fast-paced environment.

Responsibilities

• Receive inbound calls from customers and handle inquiries efficiently.
• Identify selling and cross-selling opportunities.
• Provide appropriate solutions to customer problems.

Skills

Bilingual in English and Arabic

Communication skills

Interpersonal skills

MS Excel proficiency

Education

Graduate in any stream preferred

Job description

A leading customer service provider in Dubai is seeking a Customer Service Advisor who is bilingual in English and Arabic. This role involves handling inbound calls, providing excellent customer service, and identifying sales opportunities. The ideal candidate will have at least 1 year of experience in a call center and a cheerful, professional demeanor. A graduate in any field is preferred, and proficiency in MS Excel is required. The position offers full-time employment with rotational shifts.