Customer Service Manager jobs in United Arab Emirates

The Telesales Executive is responsible for inviting guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.
The Telesales Executive will represent Anantara in a courteous, enthusiastic, and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90-minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive's responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic listening problem-solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customers' decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:

• Positive and enthusiastic attitude
• Excellent communication skills
• Excellent listening skills and verbal & nonverbal communications
• Works independently as well as being an active team player multitasks
• Problem-solving and negotiating ability
• Presents oneself as a professional role model.
• A minimum of one year's experience in the Shared Ownership selling profession and/or two years experience in the direct selling profession
• Tertiary or University education desirable though not an essential requirement.

Remote Work: No

Employment Type: Fulltime