Customer Service Manager jobs in United Arab Emirates
Front Office Team Leader - Night
Job summary
An established industry player in hospitality is seeking a Front Office Night Team Leader to ensure exceptional guest services during the night shift. This role involves overseeing the night team, managing guest inquiries, and ensuring accurate financial reporting. The ideal candidate will have strong leadership skills, excellent communication abilities, and a knack for problem-solving in a fast-paced environment. Join a dynamic team where your contributions will enhance guest experiences and operational excellence, making each night memorable for visitors. If you thrive under pressure and have a passion for hospitality, this opportunity is perfect for you.
Qualifications
- Minimum 2 years in front office or hotel operations, with 1 year in a supervisory role.
- Strong leadership and communication skills required.
Responsibilities
- Oversee front office operations during the night shift and ensure guest satisfaction.
- Supervise night team and manage administrative tasks including night audits.
Skills
Education
Tools
The Front Office Night Team Leader is responsible for overseeing the operations of the front office during the night shift, ensuring smooth and efficient guest services, and maintaining operational excellence. This position involves supervising the night team, ensuring accurate and timely completion of night reports, handling guest inquiries, and managing administrative tasks. The Night Team Leader will also be tasked with coordinating the night audit process, ensuring that financial records are accurate, and reporting to the Front Office Manager or Night Manager.
Qualifications
Education:
- High School Diploma or equivalent required; College degree in Hospitality Management or a related field preferred.
Experience:
- Minimum of 2 years of experience in a front office or hotel operations role, with at least 1 year in a supervisory position.
- Experience with hotel management software (e.g., Opera, Fidelio, or similar systems) is preferred.
Skills & Abilities:
- Strong leadership and team management skills.
- Excellent communication skills (verbal and written).
- Exceptional problem-solving and decision-making abilities.
- Proficient in basic accounting principles and financial reporting.
- Ability to work under pressure in a fast-paced environment and handle guest concerns effectively.
- Attention to detail and accuracy in all tasks, particularly when handling financial data and night audit responsibilities.
- Ability to work independently and as part of a team, demonstrating flexibility and initiative.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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