Customer Service Manager jobs in United States

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Position Summary:

The Stewarding Supervisor oversees the cleanliness and organization of the kitchen and food service areas of the property. He manages the stewarding team, ensuring all cleaning, sanitation, and waste management standards are upheld. Responsibilities include supervising dishwashing operations, maintaining inventory of cleaning supplies, coordinating with kitchen and banquet teams, and ensuring compliance with health and safety regulations. The role requires leadership, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

Strategic & Stewarding Leadership

• Support the culinary and F&B department to create and execute setups that reflect the restaurant’s concept considering sustainability commitments.
• Ensure high standards of organization across all kitchen and F&B sections.
• Assist in leding daily stewarding operations and supervise stewarding staff.

People Management

• Train, schedule, coach and mentor stewarding personnel.
• Understand the Job Descriptions and responsibilities of all stewarding staff in the hotel.
• Attend training and development programs as and when required, improving performance, and promoting the development of the team.
• Provide ongoing coaching and performance evaluations.
• Evaluate objectively the performance of subordinates and conduct periodically appraisals.
• Foster a positive, respectful, and high-performance work culture.

Operations

• Supervise and coordinate all activities of the stewarding team, including cleaning of kitchen equipment, utensils, and areas.
• Ensure all sanitation standards and hygiene protocols are maintained in all kitchens and back-of-house areas.
• Manage inventory of cleaning supplies, chemicals, and kitchen equipment.
• Oversee the proper use and maintenance of dishwashing machines and other cleaning equipment.
• Schedule stewarding staff and allocate duties effectively to meet operational demands.
• Train and motivate the stewarding team to ensure productivity and high service standards.
• Coordinate with the Head Chef and F&B team to support kitchen and event operations.
• Manage waste disposal and recycling in compliance with local regulations.
• Conduct regular inspections of kitchen and storage areas.

Compliance & Safety

• Enforce strict adherence to food safety, hygiene, and sanitation standards.
• Implement and monitor HACCP and safety procedures.
• Maintain compliance with local health regulations and food handling policies.
• Conduct regular kitchen and front of house inspections and ensure readiness for health inspections.

Collaboration & Guest Experience

• Work closely with Chief Steward, kitchen and front-of-house management to ensure cohesive service and guest satisfaction.
• Maintain a strong presence during service and interact with guests when appropriate.

• Proven experience in a similar supervisory role in stewarding, preferably in a 5-star hotel or resort.
• In-depth knowledge of sanitation and hygiene practices.
• Ability to manage schedules, inventory, and cleaning protocols efficiently.
• Familiarity with kitchen equipment and dishwashing machinery.
• Good communication skills and basic computer literacy.
• In-depth knowledge of food safety regulations.
• Strong organizational and time-management skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS