Customer Service Manager jobs in United Arab Emirates

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1,608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all just minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. We believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family, and in return, we offer you:

• An incredible career opportunity to work with us and open opportunities worldwide within our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• Opportunities for promotion within the company as soon as they arise, supporting your career growth aligned with our training and promotion schedule.
• A competitive salary with excellent benefits, including accommodation, meals on duty, transportation, and:
• World-class training and development, including leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drinks in all our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities, both internationally and locally.
• Medical and life insurance.

OUR EXPECTATIONS FROM THE ROLE:

Regardless of your position, success depends on creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional appearance and communication. Guest Service Experts will be on their feet and moving around, managing menus, and taking a hands-on approach to work—lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance. They will also reach overhead and below the knees, including bending, twisting, pulling, and stooping. Performing these duties well is critical for guest satisfaction and business success.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by law.