Customer Service Manager jobs in United States

A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1 / 3 of the world’s global M&A deal flow and 50% of the private equity raised globally.

About the Team

SS&C Intralinks is the leading worldwide Fintech SaaS solution for the global banking, deal-making, and capital markets communities. Our industry leading technology enables the secure flow of information, empowering the largest banks and companies around the world to execute deals more productively, safely, and with complete confidence.

Join Intralinks where you can make an impact and be recognized for your talents. Intralinks is the leading virtual data room provider trusted by the investment banking communities and the FT1000. We are utilized as a cloud content management solution in mergers, acquisitions, divestitures, capital raises, corporate restructuring, and other strategic transactions. If you love working in a collaborative, social, close-knit, and high energy team, this is the place to be!

Our Culture

We pride ourselves in being innovative and having a supportive culture. We value our professionals as individuals. We support & encourage work life balance. Our teams support each other within and across functions. Leadership is both accessible and committed to our teams. Our professionals demonstrate a genuine passion for ensuring our team members succeed.

Responsibilities

1. Meet agreed monthly / annual performance in New Business quota achievement, client activity (meetings / demos etc.) & market knowledge development.
2. Establish a strong and consistent cadence of cold calls and online meetings.
3. Present Intralinks’ business solutions using appropriate sales approaches and techniques, including team and / or consultative presentations and efforts.
4. Identify and establish C-level and VP-level relationships with key corporate dealmakers, typically in Corporate Development / Head of M&A / Legal, through the delivery of key insights that assists their business and business value from the Intralinks platform that solves specific business pains.
5. Work with senior management and corporate counsel, negotiate contracts and provide all follow-up to deliver signed contracts.
6. Create and manage prospecting campaigns to develop new business.
7. Responsible for selling complex technical products and / or services. This would typically be a limited number of the company’s products, typically a technology or those that are strategic in nature.
8. Coordinate the sales and technical team in support of the sale of the company’s products.

Experience

1. Demonstrated track record of prospection and closing New Business sales.
2. Full Professional Proficiency in English.
3. Experience of sales in the software industry.
4. Excellent verbal and written (including presentations) communication skills, including the ability to speak publicly to groups.
5. Ability to travel up to 35%.

Desired Qualification

1. Consistently exceeds monthly and annual quota.
2. Fluency in Arabic would be beneficial but not essential.
3. SaaS software solution sales preferred.
4. To be a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.
5. Career level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative.
6. Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions.