Hybrid: Strategic Client Services Lead - Global Delivery

Visa; Dubai; Hybrid; AED 300,000 - 400,000; Full time

Job summary

A global leader in payments is seeking a Client Service Professional Services Lead in Dubai. This hybrid role involves driving strategic execution and operational excellence in client services across the CEMEA region. You will lead cross-functional initiatives, manage client engagements, and ensure delivery of high-impact services. The ideal candidate has over 10 years of experience in client services and excellent communication skills, with a strong understanding of technical consulting and data analysis tools.

Qualifications

• 10+ years of relevant experience or equivalent education.
• 12+ years of work experience preferred with a focus on client services.
• Proven leadership in managing complex client engagements.

Responsibilities

• Lead execution of CEMEA CS Professional Services Charter.
• Manage strategic client engagements and cross-functional collaboration.
• Design and deliver training programs for service teams.

Skills

Client services experience

Strategic program management

Communication skills

Data visualization expertise

Technical consulting experience

Education

Bachelor's Degree or equivalent work experience

Advanced Degree (Masters, MBA, PhD)

Tools

Power BI

Job description

A global leader in payments is seeking a Client Service Professional Services Lead in Dubai. This hybrid role involves driving strategic execution and operational excellence in client services across the CEMEA region. You will lead cross-functional initiatives, manage client engagements, and ensure delivery of high-impact services. The ideal candidate has over 10 years of experience in client services and excellent communication skills, with a strong understanding of technical consulting and data analysis tools.