Customer Service à Émirats arabes unis

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.

If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference 2025-5782 Hotel

The Lana - Dorchester Collection

Division & Department

Food & Beverage - Restaurant

Hostess - High Society

Permanent

Full time

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Hostess you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

As a Hostess at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

Youll love what you do and take pride in delighting our guests:

• You will take an integral part of the day to day operations of the F&B outlet to ensure our guests receive nothing but the best experience.
• You will be in charge of warmly greeting our guests escorting them to their tables and fare welling at the end.
• You will also be in charge of responding to guest enquiries by email or telephone by being well versed and holding a strong knowledge of the offerings in the outlet you are able to convert enquiries into reservations which will assist in the outlet achieving their targets
• Serving others is your passion you will ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
• You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Hostess youll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and ensuring these are achieved and exceeded simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• By taking part in a daily team briefing pre-service you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings.
• Together with your team of hostesses you ensure the restaurant reservations are optimized to ensure well-controlled productivity optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests.

The items shared are the essence of a day in the life of a Hostess but well make sure you are provided with specifics on how we care for our hotel.

• Youll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic Italian French Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

United Arab Emirates

Dubai