Customer Service jobs in United States

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions
• Communicate effectively with colleagues to ensure patients receive the safest, most effective care possible
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Support and supervise pre-registration and new nurses and other healthcare workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required.
• Share knowledge and skills with others, to improve patient care and services.
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

• Speak up, if something isn't right.
• Maintain awareness of and comply with, the NMC Policies and Procedures
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their families.
• Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence.

Professional:

• Always uphold the reputation of the nursing profession.
• Act as a positive role model for all nursing and support staff.
• Must have insight of own behaviour and in others.
• Be responsible for the assessment, planning, implementation and evaluation of programmes of care under the indirect supervision of senior nursing staff.
• Comply with all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
• Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
• Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks.
• Assist in updating clinical policies and guidelines in line with skill and experience.
• Assist, engage with and contribute to the professional development of colleagues.
• Ensure re-licensure is managed in a timely manner.
• Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.

Equality and Diversity:

• The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC):

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children:

• NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
• Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSHMS instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone’s health and safety.
• Assist with the preparation of risk assessments.
• Report OSH Hazards, incidents, near misses and issues.
• Reduce, Reuse, Recycling of waste as much as possible.
• Attend all OSH Trainings, awareness programs and mock drills.
• Participates in the OSHMS audits, inspections, ensuring standards are maintained.

Desired Candidate Profile

Specific Responsibilities for this Role

Registered Nurse will:

• Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.
• Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.
• Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.
• Understand and analyse the assessment information and data.
• Determine actual and potential nursing diagnoses, problems, and issues.
• Define the predicted and expected outcomes of the patient’s planned care.
• Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.
• Record vital signs, recognize, address and escalate all abnormalities.
• Maintain and update technical and clinical skills related to nursing practice.
• Employ strategies to promote patients’ health and a safe environment.
• Understand different diagnostic tests and laboratory examinations.
• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
• Prepare patients for medical examination and treatment.
• Administer medications and monitor patients for any side effects and reactions.
• Administer treatments such as IV fluids or blood products and monitor patients for any reactions.
• Provide wound care management.
• Assist in medical procedures invasive or non-invasive as needed.
• Facilitate the process of safe patient`s admission, transfer and discharge.
• Type additional unit specific & department specific responsibilities here.

Essential: the post holder must

• Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.
• Manage their own professional re-licensure.
• Hold a valid American Heart Association Basic Life Support Provider card.
• Be willing to work across departments when necessary.
• Be able to communicate clearly and effectively in English (spoken and written).

DESIRABLE: The post holder should have:

• Evidenced ability to work as part of an inter-professional team.
• Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.
• Be able to communicate effectively in Arabic.